Greenways Pre-School
Greenways Pre-School


Our policy foldre is always available on site for you to view, below are some important policies for you to view.


It is our intention to make our pre-school genuinely accessible to children and families from all sections of the local community.  In order to accomplish this, we will:


  1. Ensure that the existence of the pre-school is widely known in all local communities.  We will place notices advertising the pre-school in places where all sections of the community can see them.


  1. Arrange our waiting list in date order of application, including the child’s date of birth, and encourage parents to visit the Nursery when they put the child on the waiting list.  Parents will be informed that places are not guaranteed at any time as we have a maximum number of 17 places per session (under OFSTED regulations).  A copy of our prospectus will be given out to parents when they visit and/or put a child on our waiting list.


  1. Offer places as the children’s names come up on the waiting list – depending on the age.  Children can attend from 2 years of age, subject to maintaining correct ratios. We are registered to have a maximum of 8 two-year olds per session. 


  1. Consider children with special needs or circumstances, including anyone who has recently moved to the area, and looked after children (LAC). If our setting is suitable for their needs.


  1. Describe the pre-school and its practices in terms which make it clear that it welcomes both fathers and mothers, other relations and other carers, including childminders and people from all cultural, ethnic, religious and social groups, with or without disabilities.


  1. Make our Inclusion and Equality Policy widely known.


  1. Be flexible about attendance patterns to accommodate the needs of individual children and families, as far as we can under the restrictions of our total number of sessions and the demand for places allows.


  1. Aim to offer out all available spaces for September. If places are available after this date, they will be offered out in order of the waiting list. It will be made clear to parents that places cannot be held open for a later start unless they are prepared to pay for the sessions until the point, they wish to send their child.


  1. If we are requested to accept a child under the FEET funding scheme (for 2-year olds upwards), the child will be placed on the waiting list in the same way as any other applicant. Children will not be offered a place until the term after they are turn 2.

Breavement and parental seperation

There may come a time when a child attending Greenways experiences the loss of a close relative or friend.  This policy sets out how the staff at Greenways will do their very best to help that child, and all the children when appropriate, to manage their emotional and intellectual response to such a situation, and to support the family throughout.


  1. All staff will know what is expected from them under such circumstances so that the response from the Greenways is consistent. 


  1. As soon as possible, the member of staff who has been made aware of the bereavement (which would usually be the key person) will notify all other members of staff by whatever method is practical.  This will avoid anyone not being aware of the circumstances.


  1. All parents/carers will be informed in writing at the same time, if appropriate, and as promptly as circumstances allow, with the child’s consent and carers’ consent.


  1. The children within Greenways will be told at a time previously notified to the parents and with all parent’s consent. As children attend on different days, there may be absentees on a particular day, a list will be kept by the manager to ensure no one is missed.


  1. Staff will be consistent in their use of terminology to ensure a clear understanding of death.


  1. The child’s key person will liaise with the family to determine the best strategy to follow in the days and weeks following a bereavement.  A decision about this strategy will be determined after a discussion with the family concerned, considering any cultural or religious beliefs they may have. 


  1. Cards may be sent where appropriate.  Attendance at a funeral or other remembrance will be agreed by the team, with the Key person sent as a representative of Greenways. 


  1. The bereavement will be entered into the child’s records and will be passed to their next setting (other Nursery or infant school) with the permission of the parents or guardians.  The child’s key person will ensure that there is on-going support.



Different activities may be used when informing children about a bereavement, using puppets, playdough or other toys and appropriate stories.  Children may be encouraged to make a memory box/jar, look at photographs etc. 




Greenways Nursery School will work alongside the parents/carers to support a child with bereavement or loss.  We recognise that the parents/carers remain the most significant support to young children in understanding death, and will support them by:


  • Sharing the intentions of the Nursery when dealing with bereavement
  • Offering guidance to parents/carers on how they might support their child when appropriate
  • Sharing information with families about other sources of support e.g.




It will be the aim of Greenways to support the child/children, their family and friends in an appropriate way, to give time and space for a child to work through their own feelings, and provide a safe, nurturing and supportive environment for them to come to terms with their loss. 


Separation of parents/carers


On registering a child to start at Greenways, the parent or carer who completes the form will be asked to specify who the child lives with, or who has custody of a child at the time of registration.  If there is a subsequent change in this information, we will ask for written details. 
We cannot withhold a child from either parent without evidence of a restraining order or legal document.


If we are made aware of a parental separation or divorce, the child’s key person will discuss with the main carer how he or she would like us to approach the subject with the child, and whether the child has been upset or disturbed by the separation.  It is important that parents/carers inform staff of any such circumstances as soon as possible so that staff members can look out for changes in behaviour.  All such discussions will always be confidential and dealt with sympathetically. 


The well-being of the child is always the priority for Greenways. Parents/carers are welcome to discuss the child’s home-life or any home-based problems with the child’s key person, the Manager, or another member of staff at any time.  At Greenways, we maintain a confidentiality policy and will not discuss matters outside Greenways without parents’ specific permission.

Arrival and departure

  1. An appointed member of staff will open the door and greet children and parents, writing the time of arrival on the attendance list, attached to the Register, of those children who have arrived.
  2. Parents are asked to explain to a member of staff, and use the register sheet, to record any changes of arrangements that are known in advance (e.g. early collection, collection by someone else, child going home with a friend from Nursery etc.).  These arrangements, plus any notified on the morning, are recorded on the attendance list.
  3. As parents leave, a member of staff will monitor the front door.
  4. The name(s) of any parent (and sibling(s)) staying for all or part of the session, will be added to the attendance list.
  5. The total numbers of staff, children and visitors (after people delivering their children have left) will be recorded on this list and amended according to arrivals/departures so that it is always an accurate record of those present in the building.
  6. The register is completed during the morning to show which children were present on that day.
  7. On arrival, the children are encouraged, in the presence of and with the support of their parents as necessary, to:- find their name card on the table and place it in the box; change into indoor shoes if necessary and put their outdoor clothes and bag in the cloakroom with their peg picture, and put their snack onto the trays and to place lunches and water bottles into the baskets provided.
  8. Members of staff are available at both the start and end of a session to discuss any matters that parents may wish to raise.  For those of a confidential nature, privacy is offered in the kitchen or Church, but in order to maintain staff: child ratios, it may be necessary for such discussions to take place after the session has finished.
  9. At the end of the session, children will change into their outdoor clothes and shoes, with staff support as required.  They will be asked to remain seated until the adult collecting them goes over to them.
  10. As the children leave the nursery premises, their names will be ticked off the attendance list, ensuring we always have an accurate record of children in the building.
  11. A member of staff will be at the front door to ensure that no child leaves without the approved adult.  If a parent wishes their child to be collected by someone else, we generally require permission in advance, usually recorded on the register sheet or by a phone call from the child’s parent.  When this alternative person is not known to the nursery staff, or if plans are changed in an emergency by a parent phoning during the morning, we will require the collector to tell us a prearranged password.  Staff will not allow a child to leave the nursery until they are happy about the identity of the adult collecting.
  12. The procedures above will also apply if a child is collected early.  In addition, the time of collection will be recorded on the attendance list and the number of children present will be amended accordingly.





  1. If an unexpected visitor knocks, the door will be opened, and ID checked.  If the visitor is accompanied by a child and makes enquiries about the Nursery Waiting List, they may be invited in without making an appointment.  However, if there are any concerns about the authenticity of the visitor, we will ask for their name and telephone number and we will make them an appointment for a future date.
  2. On admittance, the visitor will be asked to sign the register sheet and to add the time of arrival and reason for the visit.  We will amend the total present and ask the visitor not to leave the building without asking us to open the door.
  3. At no time will the visitor be left alone with the children.
  4. The time the visitor leaves will be recorded and the total number present in the building will be reduced accordingly.  Visitors will be issued with a stick-on badge to identify them for the duration of their visit.

Child protection and safeguarding

We comply with the procedures approved by the Surrey Safeguarding Children Board (SSCB) and follow the government’s statutory guidance “Working together to Safeguard Children”. We intend to create in Greenways an environment in which children are safe from abuse and in which any suspicion of abuse is promptly and appropriately responded to.   We have an appointed and trained Designated Safeguarding Lead.


Safeguarding and promoting the welfare of children is defined by the Department for Education (DfE) as:

  • Protecting children from maltreatment
  • Preventing impairment of children’s health or development
  • Ensuring that children are growing up in circumstances consistent with the provision of safe and effective care.


In order to achieve this, we will:


Exclude known abusers

It will be made clear to applicants for posts within the pre-school that the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974.

All applicants for paid or voluntary work within Greenways, including parent-helpers, will be interviewed before an appointment is made and will be asked to provide at least two references.  All such references will be followed up.  In the case of applicants with unexplained gaps in their employment history, or who have moved rapidly from one job to another, explanations will be sought. All applicants will be subject to DBS checks.

All appointments will be subject to a probationary period and will not be confirmed unless the pre-school is confident that the applicant can be safely entrusted with children.


Seek and supply training

We will seek out training opportunities for all adults involved in the groups to ensure that they recognise the symptoms of possible physical abuse, neglect, emotional abuse and sexual abuse.  All newly appointed staff and students will undertake induction training which covers safeguarding children, and are required to read and understand the Child Protection Policy.  Staff will be trained to identify signs of possible abuse or neglect which may include:

  • Significant changes in children’s behaviour
  • Deterioration in children’s general well-being
  • Unexplained bruising, marks or signs of possible abuse/neglect
  • Children’s comments which give cause for concern
  • Reasons to suspect neglect or abuse outside the setting, e.g. at the child’s home
  • Inappropriate sexual comments; excessive one-to-one attention beyond the requirements of their role and responsibilities or inappropriate sharing of images


They will be made aware of the Designated Safeguarding Lead and of not making themselves vulnerable.




Prevent abuse by means of good practice

Adults will not be left alone for long periods with individual children or with small groups.  An adult who needs to take a child aside – for example, for toilet use or quiet time – will leave the door ajar.

Adults who have not been registered as ‘suitable’* persons will not take children unaccompanied to the toilet or be allowed to be alone with a child or children.

Children will be encouraged to develop a sense of autonomy and independence through adult support in making choices and in finding names for their own feelings and acceptable ways to express them.  This will enable children to have the self-confidence and the vocabulary to resist inappropriate approaches.

The layout of the playroom(s) will permit constant supervision of all children.


Respond appropriately to suspicions of abuse

The first concern will be for the child.  Children whose condition or behaviour has given cause for concern will be listened to, reassured and helped to understand that they themselves are valued and respected and have not been at fault. We will communicate with children in a way that is appropriate to their age, understanding and preference.  Promises will not be made to keep secrets.

Changes in children’s behaviour/appearance will be investigated.

If we have a concern about a child, we will share these concerns with parents/carers.  However, if sharing these concerns puts the child at risk of significant or further harm, we will seek advice from SPA (single point of access).

All such suspicions and investigations will be kept confidential, shared only with those who need to know.  The people most commonly involved will be the key person, the Designated Safeguarding Lead, and the manager.

It will be remembered that an allegation of child abuse or neglect may lead to a criminal investigation, so nothing will be done that may jeopardise a police investigation, such as asking a child leading questions or attempting to investigate the allegations ourselves.

If a volunteer or member of staff is accused of any form of child abuse, they will be interviewed immediately by the management.  The person accused may choose to attend the interview accompanied by a colleague or union rep.  The interview will usually be with the management.  However, if the allegation is against the manager, the interview may be conducted by the committee chair.  The person against whom the allegation is made will be informed of the allegation and will immediately be suspended on full pay while an investigation is made. 

All staff, volunteers and students have a duty to disclose any concerns they have about the conduct of other staff, volunteers and students.

If there is an allegation against a member of staff, C-SPA, OFSTED and the local authority child protection designated officer (LADO) will be informed:



County Hall

Penrhyn Road

Kingston upon Thames


Tel: 0300 470 9100

Out of hours telephone number: 01483 517898 to speak to our emergency duty team


OFSTED must also be informed of any other abuse, which is alleged to have taken place on the premises, and the action we took in respect of these allegations.

OFSTED must be informed about these allegations as soon as is reasonably possible, but at the latest within 14 days of the allegations being made.  If this requirement is not met, and there is no reasonable excuse, an offence has been committed.


Confidential records will be kept of the allegation and of all subsequent proceedings.


E-Safety – we will inform parents of the need to keep their child safe on-line at home by means of parental controls, and supervision.  Staff will not be “friends” on networking sites (e.g. Facebook) with any parent of a child currently attending Greenways.  We will not use photos of the children for any networking sites, and parents will be regularly reminded not to share their photos taken at events such as Sports Day on the Internet.  We will use the Tapestry system of recording children’s on-line learning journals and each child’s records will be available for the parents/carers to view remotely using a code given by us.  See separate policy on Tapestry use.


Babies and non-mobile children

If staff notice any marks or bruising on a baby or non-mobile child who is brought into Greenways at drop-off or collection time, they should ring Children’s Services immediately to report.  Anonymous advice may also be sought.


Mongolian Blue Spot

This condition is becoming more prevalent in all races of child and staff are aware of its significance.  If a blue bruise is noticed on a child, which does not fade with time, and may move around, this will be recorded and staff will check with the parent/carer to ensure that they are aware that this could indicate the condition in their child.


DBS referral

If any staff member, volunteer or student leaves or is dismissed during the course of an investigation in which he or she is involved, a DBS referral will be made immediately, regardless of the outcome of the investigation. (


Whistle - Blowing

See separate policy.


Keep records

Whenever worrying changes are observed in a child’s behaviour, physical condition or appearance, a specific and confidential record will be set up, quite separate from the usual on-going records of children’s progress and development.  The record will include, in addition to the name, address and age of the child: timed and dated observations, describing objectively the child’s behaviour/appearance, without comment or interpretation; where possible, the exact words spoken by the child; the date, name and signature of the recorder.

Such records will be kept in a separate file and will not be accessible to people other than the DSL and management.  These records will be kept in a locked cupboard.


Information recorded on each child prior to admission:

See GDPR policy.


Liaise with other bodies

Greenways operates in accordance with guidelines laid down by the registering authority.  Confidential records kept on children about whom the pre-school is anxious will be shared with the Children’s Services Social Care Team if Greenways feels that adequate explanations for changes in the child’s condition have not been provided.

The group will maintain ongoing contact with OFSTED and will have the telephone number of the Children’s Team.

Records will also be kept of the local NSPCC contact or other contact(s) as appropriate.


Information regarding concerns will be passed on to the child’s new setting, or school.  There will be sharing of information if a child also attends another setting.


Support families

Greenways will take every step in its power to build up trusting and supportive relationships between families and staff and volunteers in the group.

Where abuse at home is suspected, Greenways will continue to welcome the child and family while investigations proceed.

Confidential records kept on a child will be shared with that child’s parents.

With the proviso that the care and safety of the child must always be paramount, Greenways will do all in its power to support and work with the child’s family.


Contact procedure and Nursery role

All staff have responsibility for safeguarding children and have undertaken child protection training.


We have a Designated Safeguarding Lead (DSL).  The role and responsibilities of this Officer include:

  • Sharing information with the staff team.
  • Accessing information and liaising with outside agencies to make sure information is up to date.
  • Collating information when there are concerns regarding a child.
  • Contacting Surrey County Council Contact Centre for relevant advice and make decisions regarding referrals.
  • Updating training every two years.


Accident Book

There will be regular reviews of the accident book, incident book and any recorded concerns to monitor and/or identify possible safeguarding children issues, and attendance will be monitored.


Sharing our Safeguarding Policy with parents:

At our induction session for new parents, our policy will be explained to parents and copies will be given to parents for their information.



The referral form and guidance are on Surrey safeguarding children’s board website


The following details will be needed:

  • Details of the concern or allegation
  • Name, date of birth and address of the child
  • Details of the service or setting being inspected including contact details of the manager on site
  • Additional relevant information regarding the child, if possible, for example ethnicity and details of other agencies involved.


When making a referral, staff should refer to:

  • Surrey Children’s Services guidance for professionals with concern about a child.  This document has the Working Together flowchart Level 2,3 and 4 on the back page. 
  • Surrey County Council multi-agency referral form.
  • Children social care eligibility criteria and overall contextual framework.


Surrey County Council Children’s Services Social Care SPA :0300 470 9100

South West team:0300 123 1640



Early Help Assessment

What to do if you have concerns about a child

The EHA procedure is designed to help professionals understand what to do if they have concerns about a child and to find out whether the child has additional needs or needs that mean they have been, or are likely to be, significantly harmed.

In Surrey children with different levels of need will be responded to appropriately by the range of agencies who work with them. The information below is based on national government guidance and shows how different levels of need should be addressed.

Level 1 - Universal services                                                   

No additional action needed

Level 2 – Targeted services (additional needs)

Levels 3/4 – Specialist Services (acute/ complex needs)

Consider referral using multi-agency referral form

For detailed information on making a referral and the form go to SSCB and click on guidance for professionals.


Surrey Children’s SPA (Single Point of Access)

0300 470 9100    Out of hours (5pm to 9am): 01483 517898

Children’s Services Social Care Team

0300 123 1640         Out of hours (5pm to 9am): 01483 517898

Surrey Safeguarding Children Board (SSCB)

Early Years and Childcare Service Local Authority Child Protection designated officer (LADO)

0300 123 1650

NSPCC                                                             0808 800 5000

SURREY POLICE HEADQUARTERS                   01483 571212


Piccadilly Gate

Store Street


M1 2WD



Telephone:  0300 123 3155

ACAS (Advisory, Conciliation, Arbitration Service)

Tel: 08457 474747


Direct Gov for information relating to legislation:


Links to legislation:

  • Children Act 1989 and 2004 
  • Convention on the Rights of the Child, UNICEF 1989
  • Data Protection Act 1998
  • Every Child Matters – Change for Children 2004
  • Freedom of Information Act 2000
  • Race Relations Act 1976
  • Race Relations Amendment Act 2000
  • Sex Discriminations Acts 1975 and 1986
  • The Human Rights Act 2000


In addition to physical or mental safeguarding issues, staff will be particularly aware of the following, and will make themselves aware of the signs to look out for which may indicate a child being at risk.  In the UK, these practices are forms of child abuse and will be reported through the usual channels.

Honour Based Violence The terms “honour crime” or “honour-based violence” or “izzat” embrace a variety of crimes of violence (mainly but not exclusively against women), including assault, imprisonment and murder where the person is being punished by their family or their community. They are being punished for, or allegedly, undermining what the family or community believes to be the correct code of behaviour. In transgressing this correct code of behaviour, the person shows that they have not been properly controlled to conform by their family and this is to the “shame” or “dishonour” of the family. It can be distinguished from other forms of abuse, as it is often committed with some degree of approval and/or collusion from family and/ community members. Victims will have multiple perpetrators not only in the UK; HBV can be a trigger for a forced marriage.

FGM This is a procedure, originating in parts of Africa, where the female genitals are deliberately cut, injured or changed, but where there is no medical reason for this to happen.  Often a female child will be taken abroad for this procedure, frequently with the compliance of the mother.  If we are worried about this affecting a child in our care, we will seek advice.

NSPCC FGM Helpline


0800 028 3550

See also Foundation for Women’s Health Research and Development (FORWARD)

NHS Specialist clinics for FGM

Daughters of Eve

Forced Marriage “A forced marriage is where one or both people do not (or in cases of people with learning disabilities, cannot) consent to the marriage and pressure or abuse is used. It is an appalling and indefensible practice and is recognised in the UK as a form of violence against women and men, domestic/child abuse and a serious abuse of human rights.”

The pressure put on people to marry against their will can be physical (including threats, actual physical violence and sexual violence) or emotional and psychological (for example, when someone is made to feel like they’re bringing shame on their family). Financial abuse (taking your wages or not giving you any money) can also be a factor.  Any suspicions of such behaviour will be reported to SPA.


Breast Ironing/Flattening This is the pounding and massaging of a pubescent girls’ breasts using hard or heated objects to try to make them stop developing or growing.  In the UK, this is considered a harmful cultural practice and therefore child abuse.  If there is any suspicion of breast ironing, we will follow the local Safeguarding Children’s Board procedures.

Child Sexual Exploitation In the UK, the age of consent is 16 years old, therefore below this age, any sort of sexual touching is illegal.  Signs of child sexual exploitation include the child or young person:

  • Going missing for periods of time or regularly returning home late.
  • Skipping school or being disruptive in class.
  • Appearing with unexplained gifts or possessions that can’t be accounted for.
  • Experiencing health problems that may indicate a sexually transmitted infection.
  • Having mood swings and changes in temperament.
  • Using drugs and/or alcohol.
  • Displaying inappropriate sexualised behaviour, such as over-familiarity with strangers, dressing in a sexualised manner or sending sexualised images by mobile phone ("sexting")

they may also show signs of unexplained physical harm, such as bruising and cigarette burns

Disguised Compliance “Disguised compliance involves parents giving the appearance of co-operating with child welfare agencies to avoid raising suspicions and allay concerns.”  NSPCC. In such cases, professionals can be reluctant to intervene where suspicions of any kind of child protection issue are raised.  It is important that all suspicions are heard and acted upon as quickly as possible, and at Greenways, we will always report our suspicions to the appropriate authority, or take advice from professionals, as soon as possible.  All suspicions or knowledge of actual child protection issues will be documented by the members of staff on duty, and regularly reviewed to ensure that all children in our care are kept as safe as possible.






















Written parental permission will be sought before the child starts at Greenways to allow staff to take photographs of the children.  We also ask permission to use photos on Social Media (Instagram & Facebook).  This permission form will inform parents that occasionally their child may appear in an observation with another child as they play together and that this photograph may be included in other children’s learning journeys too. 


Greenways Nursery School will use the Tapestry online system for recording children’s progress.  Photographs may be taken using a tablet and used to record a child’s activities whilst at Greenways. 


The tablets will be kept in a locked cupboard overnight and when Greenways is not in session.


Photographs will be uploaded to the children’s learning journals online and will be shared with each child’s parents using a specific code given to them at the start of their child’s time at Greenways. When the child leaves Greenways, the online learning journal is automatically the property of the parent/carer and deleted from Greenways system.


If parents are accompanying their child during a Greenways activity or trip, they will only be allowed to take photographs of their own child for their own personal use. They will be informed that the photographs are for the personal use of the person taking the photograph and that none of the photographs should be published on the Internet or on Facebook or other public media forms.


Staff will not be permitted to use their own cameras or mobile phones with a camera to take pictures of the children.  Mobile phones are kept in a locked box during sessions (the only exception is the Greenways mobile phone which does not have a camera).  Any visitors will be politely asked to deposit their phone or camera with a member of staff to be locked safely away for the duration of their visit.  If the visitor should need to use their own phone, they will be asked to do so outside the building.


As Greenways is a charity and is a not for profit organisation it is exempt from registering with the Information Commissioner’s Office (ICO).  (The Data Protection Act requires all businesses which process personal information to notify the ICO unless they are exempt). For further information go to ICO at:     or contact 01625 545740.


The ICO were consulted on 1st October 2012.












Prevent Duty

Greenways is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The Prevent Duty & Promoting British Values From 1st July 2015 all schools, registered early years childcare providers and registered later years childcare providers are subject to a duty under section 26 of the Counter-Terrorism and Security Act 2015,in the exercise of their functions, to have “due regard to the need to prevent people from being drawn into terrorism”.

This duty is known as the Prevent duty. Here at Greenways we take Safeguarding very seriously, therefore to ensure that we adhere to and achieve the Prevent duty we will;

  • Provide appropriate training for staff as soon as possible. Part of this training will enable staff to identify children who may be at risk of radicalisation.
  • We will build the children’s resilience to radicalisation by promoting fundamental British values and enabling them to challenge extremist views (for early years providers the statutory framework for the EYFS sets standards for learning, development and care for children from 0-5, thereby assisting their personal, social and emotional development and understanding of the world).
  • We will assess the risk, by means of a formal risk assessment, of children being drawn into terrorism, including support for extremist ideas that are part of terrorist ideology.
  • We will ensure that our staff understand the risks so that they can respond in an appropriate and proportionate way.
  • We will be aware of the online risk of radicalisation through the use of social media and the internet as with managing other safeguarding risks, our staff will be alert to changes in children’s behaviour which could indicate that they may be in need of help or protection (children at risk of radicalisation may display different signs or seek to hide their views).
  • The key person approach means that we already have a rapport with our families so we will notice any changes in behaviour, demeanour or personality quickly. We will not carry out unnecessary intrusion into family life, but we will act when we observe behaviour of concern.  We will work in partnership with our local authority & Prevent Team for guidance and support We will build up an effective engagement with parents/carers and families. (This is important as they are in a key position to spot signs of radicalisation).
  • We will assist and advise families who raise concerns with us and point them to the right support mechanisms.
  • We will ensure that our staff will undertake Prevent awareness training so that they can offer advice and support to other members of staff.
  • We will ensure that any resources used in the Greenways are age appropriate for the children in our care and that our staff have the knowledge and confidence to use the resources effectively.

This Policy is intended to serve as a guidance for Practitioners to recognise the signs of those who are at risk and to inform parents of our legal requirement to put this policy into operation.

The prevent of duty care policy is part of our wider safeguarding duties in keeping children safe from harm, and this new policy reinforces our existing duties by spreading understanding of the prevention of radicalisation.



Staff Responsibilities

All practitioners must be able to identify children who may be vulnerable to radicalisation. There is no single way of identifying an individual who is likely to be susceptible to a terrorist ideology, but staff should be alert to changes in children’s behaviour, including even very young children, which could indicate they may need help or protection.

These behaviours can be evident during circle time, role play activities and quiet times. Quiet times is a good time for children to make disclosures as this is the period that children are closest to their key persons.

People from any walks of life can be drawn into radicalisation and not necessarily from a religion or ethnicity.

Terrorism is not promoted by any religion.

The Prevent duty does not require childcare providers to carry out unnecessary intrusion into family life but we are required to act when we observe behaviour of concern. 

There is certain terminology used by Muslim families such as, Inshallah, Alhumdillah, Marshallah, Allh ho akbar. These phrases are not an indication of any form of radicalisation. (This is worth mentioning as it is one of the concerns from the Muslim community).

People dress codes like hijabs, nikabs, abayas and jilbabs are not indicative factors that they are at risk of being radicalised.

Cultivating British Values

The best way to help children resist extremist views or challenge views such as creationism is to teach them to think critically and become independent learners, which is fundamental to the Characteristics of Effective Learning and Teaching embedded in the EYFS.

We endeavour to support our children through the EYFS by providing playful learning opportunities to help them develop positive diverse and communal identities, as well as their well-being, their empathy and emotional literacy, while continuing to take action to eradicate inequalities, bullying, discrimination, exclusion, aggression and violence; all of which fosters and secures, children’s pro-social behaviours and responsible citizenship and real sense of belonging.

What to do if you suspect that children are at the risk of radicalisation

Follow the setting normal Safeguarding Procedures including discussing with the designated safeguarding lead, and where deemed necessary, with children’s social care.

The Safeguarding Lead can also contact the local police force or dial 101 (the non-emergency number). They will then talk in confidence about the concerns and help to access support and advice.

The Department for Education has dedicated a telephone helpline (020 7340 7264) to enable staff to raise concerns relating to extremism directly. Concerns can also be raised by email to

Please note that the helpline is not intended for use in emergency situations, such as a child being at immediate risk of harm or a security incident, in which case the normal emergency procedures should be followed. 

Emergency closures

At Greenways Nursery School, the welfare of all the children attending is always our priority.  We aim to be open from Monday to Friday during 36 weeks of the year (excepting Bank Holidays), and term dates are distributed to parents and staff before each academic year (with initial registration papers and within the information pack given out at Induction Afternoon or upon starting at Nursery).

Closure of the Nursery will be kept to an absolute minimum and will only occur when staff and Committee have explored all other options.  Examples of the need to close may include:

  • Snow or ice
  • Flood or fire damage
  • Flu pandemic
  • High levels of sickness among staff or children
  • Lack of heating or water in the building
  • Lack of electricity for lighting
  • Restrictions of the Church as landlord (e.g. closure for a funeral which cannot be held at another time)
  • Local Confederation of Schools closure day


When any of the above circumstances are known about in advance, parents/carers will be informed as early as possible so that they are able to make alternative arrangements for childcare.  This will be done in writing, via Tapestry from Manager, or via e-mail.  In the case of a sudden decision (such as overnight bad weather or sickness) the manager will contact the parents before 9am on the morning of the closure.  E-mails will be sent simultaneously. The Manager (or other member of staff) will always attempt to place a notice on the door of the premises.  The Greenways website will be updated as soon as possible.

Emergency closure for sickness:

If we have reason to believe that a child or member of staff is suffering from a notifiable disease, we will notify OFSTED and the Health Protection Agency (HPA).  We will act on any guidance given by the Agency and only if advised will we close the Nursery.  Notification will be given as above, and the Nursery will re-open under advice from the HPA and OFSTED and all parents will be kept informed.

The manager will take home the nursery mobile with the parents contact details on which will be used in an emergency.  Messages will be sent to all parents via Tapestry and email.

Emergency closure during session:

If there is an emergency during a nursery session, the following procedures will apply:

  • Evacuation will take place following procedures set down in our Fire Safety and Evacuation Procedures.
  • There is an emergency bag containing mobile phone, register, parent contacts and keys for the gates and building. This will be collected by the Manager or Deputy before leaving the building.  All staff have specific responsibilities during an emergency evacuation which is detailed on a notice at the door. 
  • Parents/carers will be contacted if it is necessary and requested to collect children as soon as possible.  Members of staff will remain with children whilst required. 
  • Alternative shelter will be sought (e.g. Scout Hut at other side of Green) if needed.
  • Emergency closures will be recorded in the Incident Book.


Refunds for closure of sessions:

Greenways’ policy is that there will be no refund for a closure which is beyond our control.  If a closure continues for more than one day, the Committee will decide about whether we are able to refund fees depending on whether we are required to pay rent for that closure.  Staff will receive their basic hours of pay for a day of closure, subject to a decision by the Committee.  Parents are informed of this policy in our Terms and Conditions given to them with Registration papers and reiterated in the Information Book. 


Useful resources and websites

  • Health Protection Agency (  01372 201700
  • ‘Guidance on infection control in schools and other childcare settings’
  • Emergency evacuation procedure (Greenways Policies and Procedures)

Healthy eating

At Greenways, we believe that snack and mealtimes are an important part of the day, and that eating together should be a social time for children and help them to learn about healthy eating.  We aim to meet the safeguarding and welfare requirements set down by Surrey Early Years both in the snack items which parents provide and in any additional food or drink which may from time to time be prepared on the premises (e.g. cooking activities, food tasting). 


  • Our mid-morning snack time (Snack Bar) will be organised to allow children to develop independence through serving and feeding themselves.  Children are encouraged to sit together at a table (with an adult) to eat and drink and to clear their utensils away after use.  We will encourage discussion of the food which children have brought each day and children’s likes and dislikes.  Adults may encourage children to try new food items when available through special food tasting days.


  • Children will be shown how to wash and dry their hands hygienically before taking part in preparation of food or eating and drinking themselves.  All adults involved in the preparation and handling of food and drink will have undertaken training in basic food hygiene.


  • We will ask parents/carers for any information on their child’s dietary requirements on registration, and any allergies will be noted to be displayed in the kitchen and the main nursery room.  We will require a note from the GP or other Healthcare Professional to confirm these.  All staff will be made aware of serious allergic reactions and treatment where applicable. Any religious or dietary requirements will be handled with respect to the parents and the child, and a child will not be made to feel uncomfortable through having any dietary restraints. Where necessary, further advice or information will be sought.


  • Parents are requested to provide a healthy mid-morning snack for their own child in a named container, which will be kept on the tray until Snack time. Following healthy eating guidelines, we will give advice on the type and amount of food to provide and will discuss any problems with parents/carers at end of session (e.g. if the child is particularly hungry, or does not want to eat anything).   Parents are requested not to include nuts, chocolate or sweets.


  • Children are requested to bring in a named bottle of fresh water NOT JUICE each time they attend Nursery and this will be placed in an accessible place to enable each child to have a drink of water at any time during the session, without having to ask an adult. 


  • All milk served at snack time will be full-fat, fresh milk, which is delivered regularly by the local milkman, and always kept refrigerated. Children under 5 years old receive a free portion of fresh milk (189ml) for each day that they attend an approved setting for two hours or more under the Welfare Food Scheme.


  • Occasional food tasting will take place at Nursery – parents/carers will be informed in advance if any unusual food or drink may be offered and will be able to request that their child does not take part in a tasting session.


  • Cookery may be offered as part of children’s activities.  This will always be supervised in small groups by an adult and health and hygiene regulations will be adhered to. 


  • We will endeavour to ensure that children are aware of healthy food guidelines and that they should not eat large quantities of fat, sugar, salt, artificial additives, preservatives or colourings.


Further information:


Food Standards Agency





GDPR stands for General Data Protection Regulation and replaces the previous Data Protection Directives that were in place. It was approved by the EU Parliament in 2016 and came into effect on 25th May 2018.  GDPR states that personal data should be ‘processed fairly & lawfully’ and ‘collected for specified, explicit and legitimate purposes’ and that individual’s data is not processed without their knowledge and are only processed with their ‘explicit’ consent. GDPR covers personal data relating to individuals. Greenways is committed to protecting the rights and freedoms of individuals with respect to the processing of children's, parents, visitors and staff personal data. The Data Protection Act gives individuals the right to know what information is held about them. It provides a framework to ensure that personal information is handled properly.


GDPR means that Greenways must; * Manage and process personal data properly * Protect the individual’s rights to privacy * Provide an individual with access to all personal information held on them


GDPR includes 7 rights for individuals


1) The right to be informed that Greenways is a registered Childcare provider with Ofsted and as so, is required to collect and manage certain data. We need to know parent’s names, addresses, telephone numbers, email addresses, date of birth and National Insurance numbers. We need to know children’s’ full names, addresses, date of birth and Birth Certificate number. For parents claiming the free nursery entitlement we are requested to provide this data to Surrey County Council; this information is sent to the Local Authority via a secure electronic file transfer system.


We are required to collect certain details of visitors to our pre-schools. We need to know visits names, telephone numbers, addresses and where appropriate company name. This is in respect of our Health and Safety and Safeguarding Policies.  As an employer Greenways is required to hold data on its employees; names, addresses, email addresses, telephone numbers, date of birth, National Insurance numbers, photographic ID such as passport and driver’s license, bank details. This information is also required for Disclosure and Barring Service checks (DBS) and proof of eligibility to work in the UK. This information is sent via a secure file transfer system to CAPITA for the processing of DBS checks.


2) The right of access. At any point an individual can make a request relating to their data and Greenways will need to provide a response (within 1 month). Greenway can refuse a request, if we have a lawful obligation to retain data i.e. from Ofsted in relation to the EYFS, but we will inform the individual of the reasons for the rejection. The individual will have the right to complain to the ICO if they are not happy with the decision. 


3) The right to erasure. You have the right to request the deletion of your data where there is no compelling reason for its continued use. However, Greenways has a legal duty to keep children’s and parents details for a reasonable time*, Greenways will retain these records for 3 years after leaving pre-school, children's accident and injury records until the child reaches 21 years, and 21 years for Child Protection records.  Staff records must be kept for 6 years after the staff member leaves employment, before they can be erased. This data is archived and shredded after the legal retention period.


4) The right to restrict processing. Parents, visitors and staff can object to Greenways processing their data. This means that records can be stored but must not be used in any way, for example reports or for communications. 


5) The right to data portability. Greenways requires data to be transferred from one IT system to another; such as from Greenways to the Local Authority, to shared settings and to Tapestry' Online Learning Journal. These recipients use secure file transfer systems and have their own policies and procedures in place in relation to GDPR.


6) The right to object. Parents, visitors and staff can object to their data being used for certain activities like marketing or research.  Greenways does not use personal data for such purposes.


7) The right not to be subject to automated decision-making including profiling.  Automated decisions and profiling are used for marketing-based organisations. Greenways does not use personal data for such purposes.


8) Storage and use of personal information:


  • All paper copies of children's and staff records are kept in a locked cupboard in Greenways Nursery. Members of staff can have access to these files, but information taken from the files about individual children is confidential and apart from archiving, these records always remain on site. These records are shredded after the retention period.


  • Information about individual children is used in certain documents, such as, a weekly register, medication forms, referrals to external agencies and disclosure forms. These documents include data such as children's names, date of birth and sometimes address. These records are shredded after the relevant retention period.


  • Greenways collects a large amount of personal data every year including; names and addresses of those on the waiting list. These records are shredded if the child does not attend or added to the child’s file and stored appropriately.


  • Information regarding families’ involvement with other agencies is stored both electronically on Greenways laptop and in paper format, this information is kept in a locked cabinet in Greenways.  These records are shredded after the relevant retention period.


  • Upon a child leaving Greenways and moving on to school or moving settings, data held on the child may be shared with the receiving school. Such information will be sent via a secure file transfer system or Royal mail recorded delivery.


  • Access to all Greenways computers and Tapestry Online Learning Journal is password protected. When a member of staff leaves these passwords are changed in line with this policy and our Safeguarding Policy


  • No names are stored with images in photo albums, displays, on the website or on Greenways social media sites. 



As part of our requirements under the statutory framework and guidance documents, we are required to monitor children’s attendance to ensure they are consistent and are no cause for concern.

Parents are requested to inform Greenways if their child is going to be absent from a session and to give a reason – e.g. planned holidays or other absence. Parents are informed through our Terms and Conditions, our Information booklet and prospectus that fees are payable when a child is absent for illness or holiday. 

If absence has not been previously agreed/informed, parents are requested to call the Nursery by 9.45 am on the first session that the child is absent, this will be recorded. Messages may also be sent in via Tapestry, which will be checked by Manager/Deputy.

If a child is absent and no contact has been made by a parent or carer by 9.45 am, the manager or key person will try to contact the parent via phone, using the contact numbers given on the child’s registration form. All contact numbers will be tried, and messages left.

If Early Years Free Entitlement is being claimed for a child who is absent, this will continue to be claimed unless we are made aware that the child will not be returning to Greenways at a given date in the future. 

Where a child is at risk and is regularly absent or absent for a long period without information from the parent, the manager and key person will decide whether to inform Children’s Services.  This information will be recorded in the Child Protection Book.

Parent partnership

At Greenways, we believe that the child’s welfare and safety are paramount, and that parents are the child’s first carers and educators.  This means that the views and knowledge the parents have of their children are very important to ensure that we can provide the best possible care.

Key person system

All children are allocated a key person when they start at Greenways, and this person will be responsible for helping the child to settle in, make friends and enjoy activities available to them.  The key person is also the main point of contact for the parents/carers/family to discuss any matters regarding the child’s progress or well-being, and to ensure that individual needs are recognized and supported.   Parents/carers are welcome at any time to speak to their key person, any other member of staff at the Nursery, or to the Manager or Deputy.    (See Key Person Policy for more information).

Sharing of information

Greenways Nursery encourages the sharing of information daily and throughout the year.  Meetings with parents/carers are arranged to discuss any concerns, otherwise parents can arrange to discuss with their key person at any convenient time.   For younger children, the key person will undertake a 2-year review which can be useful in highlighting any strengths/weaknesses or areas where the child may have difficulties or need additional support.  (See Inclusion Policy).   We may suggest referring a child for additional support only with the parents’ consent. 

The key person is responsible for collecting a portfolio of evidence for each child’s developmental profile.  This is online and parents can access their child’s observations at any time. The key person will encourage parents/carers to contribute their own observations/photos/”wow” moments.  We rely on parents/carers keeping us updated on their child’s progress at home and any changes to routine, diet or health which may affect their progress or demeanour at Nursery.  We welcome parents’ feedback on the observations and value their input/opinions to help us work together. 

We regularly provide parents with information regarding the Nursery through a half-termly newsletter sent via Tapestry (paper copies available on request), e-mails, website and informal meetings. 

Involvement in Nursery

We encourage parents to become involved in the Nursery as much as they can.  We regularly ask parents to assist with outdoor trips, and we welcome parents who wish to share a talent such as music or dance, bring in pets, or spend time reading stories to children, particularly if they have knowledge of another language.  The Nursery is run by a voluntary Committee which meets once or twice a term to discuss fundraising, policies, staff recruitment or other matters.  This is an informal meeting, parents/carers are encouraged to join the Committee or just to help with fundraising events such as cake sales, carnivals, Christmas activities etc.  We ask that at least one parent attend the Annual General Meeting held in the Autumn Term each year.  There is also a parents’ suggestion box in the cloakroom which can be used if a parent prefers.



English as an additional language

Greenways is committed to ensuring that all families feel welcome and included, and to help support those with English as an additional language.  We have several multi-language books, and use pictures, labels, a visual timetable and puppets to assist with communication. 

We operate an ‘open-door’ policy about discussing any concerns with parents or carers and are committed to working together to resolve any problems or worries about a child or the care given.  The child’s key person should be the first point of contact, but parents are made aware that they are welcome to discuss issues with any member of staff, the Manager or Deputy at any time.  We operate a complaints procedure in case any issue cannot be resolved by discussion as above.  Private meetings can be arranged as convenient for parents, and all will be kept confidential unless there is agreement to involve other agencies, e.g. an Early Years Advisor.

We're here for you:



mobile only:

07843 908933


Opening hours

Monday to Friday

9:15 am to 13:00 pm

With extended sessions on Wednesday's and Thursday's until 15:00 pm 


Please also use our contact form.


Greenways Nursery School
The Scout Hut

Wings Road





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